Washwell a dry cleaning chain in Bangalore gave me one of my most irritating experiences as a customer. An outlet of this dry-cleaning chain opened recently in my neighbourhood and I checked-in my family clothes a couple of times. On third or fourth visit I gave some clothes including stuff like shirts, trousers, sari etc. for dry-cleaning. When I went to collect them back on the 'delivery date', I found the sari missing. On enquiry, the executive at the counter admitted the missing piece of cloth but seemed equally clueless about its whereabouts. He made some unyielding call to their washing factory etc but to no avail. He asked me to check for the sari the next day. Next day however nothing changed and still no information. A couple of days passed like this and finally when I showed my signs of irritation, he acknowledged that they had actually missed the tag (that they put on every cloth that comes to them) on the sari and hence it has become really difficult to locate the s...
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