People Engagement

I have always been critical in the way government offices function in India. However, I have always been careful not to fall into the trap of stereotyping and being the son of a central government employee myself, have been very cognizant of the fact that there are few amongst the command’s children who do their job quite well. On my recent visit to State Bank of India’s Jayanagar branch at Bangalore, I was floored by the excellent service that I received. I am otherwise a non-client of the bank and my visit was with a specific purpose of opening a public provident fund account, which could be opened only at a SBI branch. Within a minute of entering the branch, I was greeted by a lady who took my form, asked me for some address & id proofs, asked me to paste my photo on the application form (for which she gave me a fevistick instead of asking me to go in search of the same) and then asked if I could wait for sometime. Thereafter she would call me and given the challan so that I co...