Online grocery store Big Basket has been our regular when it
came to grocery shopping. Recently we shifted our address. We duly updated our
address and our initial apprehensions that Big Basket may not deliver to the
new address was put to rest when the website (http://bigbasket.com/
) accepted our new address. It in fact even prompted us to locate the new
address on the map and we did the same. Our address on the Big Basket website
was confirmed. We spent couple of hours to log our grocery orders for the month
as we do every time. This was 5th April.
On 6th April further to confirm that the delivery
will happen to the new address, I call up the customer care number only to be
reassured that the delivery will be done as scheduled on Tuesday 7th
April in the 7:30-10 p.m. slot.
Cut to 7th at 1:52 p.m. I receive a mail that
shows order modification as one of the items that we ordered was not available.
This was also a regular feature every month, which further assured me that the
delivery was very much on. Finally, at 2:30 p.m. (just couple of hours before
the scheduled delivery) we receive a call that our order cannot be delivered as
the location is outside the delivery area.
Worst a mail follows that reads and I quote – ‘As requested by you we have canceled your
order #BBO-2342642-060415 due for delivery on Tue 07 Apr 2015 between 07:30 pm
and 10:00 pm.’
Requested by me???
Big Basket not delivering is not a problem. After all we
were surviving before that as well. What is disappointing is the way Big Basket
treated us despite us being customers for fairly long time. Making us work all
the way and making us wait till about the last moment before waking-up to
dismiss our order was nonchalant and rude. When I called up their number and
stated all this they have lame excuses that did not do me any good. I even
requested them that the least they could do is to deliver at least this time
considering the loss of time that they have inflicted on us through their
operational glitches. That was also turned down.
At a time when retailers are scurrying to attract more and
more customers, the behaviour of Big Basket is unprofessional and disengaging.
Beware!!! Stick to the neighborhood grocery store or to the
hypermart. Big Basket is throwing customers out of their basket.
3 comments:
That mistake might be due to lack of resource or some other reason. But now a days Bigbasket is serving their customers in a right way, i feel like it has improved a lot.I prefer https://happysale.in/bigbasket/ for best discounts and offers.
They did a similar thing when I had ordered a cake for my relative's Birthday and paid for it online. At the time of delivery they said the retailer refused to deliver since the address is very far from his shop. I said that at 8 pm nobody else will deliver and you're telling me now where do I go. They had no answers and they just kept on saying retailer refused! Least bothered and least understanding!
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