The recent column by Ranjini Manian on how to communicate without being rude is an excellent piece and makes a lot of sense especially in Asian context where direct communication is rare and sheer diplomacy is preferred.
The author is right that the art of being 'direct' in communication without being rude is equal to professionalism. And undoubtedly professionalism is strongly amiss by and large right from top to bottom in countries such as India. How many times have you believed when some public servant or your business partner has promised you something, by some 'X' date. I bet more number of times you have 'not'.
The lessons that I read from this article are three-fold:
1. Direct communication + Effort = Professionalism
2. All communication trainers need to read this article for appreciating the art of effective communication.
3. All HR professionals can draw lesson that their ability to undertake 'direct' communication with their employees shall stand them better chances of engaging them then otherwise.
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