Beware!!! BigBasket.com Throws Customers Out of the Basket

Online grocery store Big Basket has been our regular when it came to grocery shopping. Recently we shifted our address. We duly updated our address and our initial apprehensions that Big Basket may not deliver to the new address was put to rest when the website (http://bigbasket.com/ ) accepted our new address. It in fact even prompted us to locate the new address on the map and we did the same. Our address on the Big Basket website was confirmed. We spent couple of hours to log our grocery orders for the month as we do every time. This was 5^th April.

On 6^th April further to confirm that the delivery will happen to the new address, I call up the customer care number only to be reassured that the delivery will be done as scheduled on Tuesday 7^th April in the 7:30-10 p.m. slot.

Cut to 7^th at 1:52 p.m. I receive a mail that shows order modification as one of the items that we ordered was not available. This was also a regular feature every month, which further assured me that the delivery was very much on. Finally, at 2:30 p.m. (just couple of hours before the scheduled delivery) we receive a call that our order cannot be delivered as the location is outside the delivery area.

Worst a mail follows that reads and I quote – ‘As requested by you we have canceled your order #BBO-2342642-060415 due for delivery on Tue 07 Apr 2015 between 07:30 pm and 10:00 pm.’

Requested by me???

Big Basket not delivering is not a problem. After all we were surviving before that as well. What is disappointing is the way Big Basket treated us despite us being customers for fairly long time. Making us work all the way and making us wait till about the last moment before waking-up to dismiss our order was nonchalant and rude. When I called up their number and stated all this they have lame excuses that did not do me any good. I even requested them that the least they could do is to deliver at least this time considering the loss of time that they have inflicted on us through their operational glitches. That was also turned down.

At a time when retailers are scurrying to attract more and more customers, the behaviour of Big Basket is unprofessional and disengaging.

Beware!!! Stick to the neighborhood grocery store or to the hypermart. Big Basket is throwing customers out of their basket.

By the way there is some good news for Bigbasket, Amazon is starting Kirana Now wherein it will deliver everyday grocery essentials to customer’s doorstep in 2-4 hours. May Amazon’s Kirana Now wipe away all worthless baskets!

DrAgon Senses

Whole last night fire-crackers kept bursting in the neighbourhood. All in the name of veneration and reverence to the almighty. 

The sound of crackers was so loud that even after shutting all doors and windows, the loud blasts made it difficult for us to sleep, kept rudely waking us up in the middle of the night and many times startled kids out of sleep. And all this while I believed that loving the creation of the God is the best tribute to divine.

Surprisingly all this all this kept happening - uninhibited right under their nose of the law enforcing officers who had been specially deputed by the city administration to manage the festivities. 

Perhaps their 'eyes did not see' the hooligans running amok with the crackers in the dead of the night and their 'ears did not hear' the sounds!

Today morning, like everyday, I saw so many motorists jumping traffic lights, overtaking from the wrong side, driving on the wrong side of the road (to get that extra-bit of time advantage in a bid to beat the traffic) etc. But no one stopped them as they cause endless discomfort to rule-abiding people on the road and risked their as well as other's lives.

Perhaps the traffic cop's  'eyes did not see' them!

So many such things happen everyday that so many people 'cannot see' or 'do not hear' and we so many others have 'mouths that do not utter a word' against all these. For you should be afraid, very afraid in this nation - for opposing such acts; for speaking against may be dangerous.

(Dr. Agon) beats his hapless wife, shouts at his children, bullies the motorists on the road, back stabs his peers in office, flatters his boss and abuses his subordinates, everyday. But his 'conscience does not prick'. Perhaps it is the same (Dr. Agon) who bursts those crackers, jumped those traffic lights, eve teased the girls and women on the road. 

And our 'eyes did not see', 'ears did not hear', 'mouths did not speak' and 'conscience did not prick'. 

Do we choose this world? Wonder...

 

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